Terms & Conditions


For Private Catering & Conferences:

We require a 50% deposit to confirm the booking and the balance to be paid at least 10 days prior to the function.

We do not take credit cards, we will invoice you.

Any quote given is only valid for 1 month.    

For Corporate Orders:                                                                                                                      

 We require a 50% deposit and the full balance to be paid by the dated stated on the invoice, unless alternative arrangements have been made prior to the function.

We do not take credit cards, we will invoice you.

Any quote given is only valid for 1 month.

For Both Corporate and Private Functions:

Any alteration to the order must be made at least 3 business days prior to the function or delivery

Deductions cannot be less than 50% of the original invoice. If it is less then 50% of the original invoice, we can cancel the booking and no refund of the 50% deposit will be given.

Any platters, bowls, ramekins, baskets, cloths etc lost or broken must be paid for by the client, i.e.: the person or company being invoiced

If delivery is delayed due to unforeseen circumstances eg: traffic delay due to an accident or weather conditions etc…. we  are not liable  and no refund or discount will be given…..

We take no responsibility once to food has been delivered, although we will advise if the platters, canapes etc need to be refrigerated

All platters will be collected by Tall Poppies Catering Company Ltd.  However, on the occasion that these items cannot be left at the venue, we will arrange to collect the items from the client.

A cleaning charge will apply if items are not rinsed for collection.  This charge starts at $30+gst and increases to $120+gst for larger orders. The cleaning charge applied is at the discretion of Tall Poppies Catering Company Ltd.

All our products are subject to availability

All our prices are GST exclusive

Staffing for Events:

We use four reputable staffing agencies for our functions. On the very rare occasion that some staff are unable to work due to sickness or  travel complications etc every effot will be made to replace them, but we are not liable if a replacement can’t be found.  We will of course refund the cost of the staff member.


If your function is cancelled we require at least 72 hours notice and we require the notification of cancellation either by letter or email

Full payment of the original invoice will be required to be paid if the cancellation is made 3 business days or less before the scheduled delivery time.

A cancellation fee of 30% applies to the original order if the cancellation is made prior to the 3 business day deadline.

Late Payment Fees:

Your expectation as the client,  is that we will deliver your order on time, so our only expectation as the supplier,  is that you pay on time - fairs fair….

Payments made after the date stated on the invoice will be deemed overdue and will incur an overdue interest rate of 5% per month + $75 administration fee per week on the outstanding balance, till it is paid. 

Any discount that has been given will be revoked if the payment of the balance is paid late and this will be added to the late fees.

These fees have been validated by the Commerce Commission.

High Teas Breakages:

Any items broken must be keep for us to collect, so we can give an accurate replavcement cost - if item is not kept, the replacement cost will be $80.00 + gst. 

Any items lost, broken or chipped  incurr the following replacement costs:

Any individual item from a Trio - cup, saucer or side plate  - a minimum o f $40.00 + gst (depending on the style broken)

Any individual item from a Tennis Set - cup or plate - a minimum of  $70.00 + gst (depending o the style broken)

Teapots, Coffee Pots, Milk Jugs and Creamers, Stands & Cake Plates - price of replacement depends on the item damaged, broken or lost

Silver cake forks or teaspoons - $7.50 + gst each

By confirming your order with Tall Poppies Catering Company Ltd, the client agrees to these Terms and Conditions

© Jillian Maskill 2012